A single user from inside our organization | A single user from outside our organization | Multiple single user from inside our organization | Multiple users from outside our organization | Multiple users from both inside and outside our organization | |
---|---|---|---|---|---|
Can't join a Skype for Business Online meeting from a single computer | Client issue | Client issue | Client issue | Client issue | Client issue |
Can't join a Skype for Business Online meeting from multiple computers | User identity issue or provisioning issue | Lync federation issue or external network issue | Network issue or Service outage | Lync federation issue or external network issue | Service outage or network issue |
Symptom | Category | Troubleshooting |
---|---|---|
When you try to click the Join Online Meeting link in a meeting invitation in Skype for Business Online, you receive 'Page not found' or 'Page cannot be displayed' in Microsoft Internet Explorer. | Network connectivity | Troubleshoot network issues |
When Skype for Business Online tries to start an online meeting, the client program freezes. | Client issue | Troubleshoot client issues |
When you try to click the Join Online Meeting link in a meeting invitation, you are repeatedly presented with a security warning and can't join the meeting. | Client issue | Troubleshoot client issues |
When you try to click the Join Online Meeting link in a meeting invitation, you receive the error 'Meeting URL is not valid'. | User Identity or Provisioning Issue | Troubleshoot identity issues |
When you use Skype for Business Online to join a Lync conference that is organized by another company, you receive the error 'reference ID 43 (source ID 241)'. | Lync Federation issue | Make sure that Domain Federation or External Communications are configured correctly |
When you click the Join Online Meetinglink in a meeting invitation, a File Opendialog box appears. Additionally, Skype for Business Online doesn't start the online meeting. | Incorrect file association | Fixing OCSMEET file associations in Windows |
You tried all steps in this document and still can't join the Skype for Business Online meeting. You are determined to connect to the conference, even if you can't participate in audio, video, or chat. | Not applicable | Join meetings by using the Lync Web App |